What We Heard
Creating a Better Bus network began with feedback from you, our customers, and our community. That's why we asked for your help and input along the way, to make sure the new network meets the needs of our whole region.
We appreciate the over 15,500 people we talked to across the region about the proposed 2025 Better Bus Network this past spring and summer!
Check out some of our favorite photos from the Better Bus Discovery Tour.
We reviewed all feedback and comments shared on the proposed 2025 Network and used them to finalize the 2025 Network, which was approved by Metro's Board of Directors in November. Metro began implementing the network on June 29, 2025.
Spring 2024
In spring 2024, Metro shared the proposed 2025 Better Bus Network for your input. The proposed 2025 Network represented Metro's commitment to improving service and connections using the resources we have today. By changing routes, frequencies, and hours of operation, this network better connects the region, increases access to better bus service, and makes the bus more convenient.
If the Better Bus Network Redesign has showed us anything, it's that everyday heroes are all around us. We want to say thank you to those who've helped to make the bus better for everyone! Check out the video below to celebrate how you and your neighbors have made a real difference.
Spring 2023
In spring 2023, you shared your input on the draft Visionary Network, the future bus network the region needs! We asked you to share your thoughts on the proposed changes to bus service and how they might affect you and our entire region. Thousands of you - our customers, community members, advocates, bus operators, employees, and elected officials - told us what you thought through interactive online tools and at one of more than 60 events on board buses, at libraries, in community spaces, and more.
- 61% of respondents had a positive impression of the draft Visionary Network and think that it will make the bus better
- Timing matters! Customers and the community told us that, after peak periods, the midday period was their second highest-priority time of day for frequent bus service
- When presented with different types of trips, customers and the community...
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- Preferred longer overall trips to avoid transfers (59%), compared to fewer people (41%) who preferred shorter overall trips with transfers
- Were nearly evenly split between preferring to walk further for more-frequent bus routes (49%) and preferring a shorter walk to less-frequent bus routes (51%)
- Preferred a shorter walk to a less-direct/longer bus ride (64%) compared to fewer people (36%) who preferred walking farther for a more-direct/faster bus ride
Learn more about what we heard in our Phase 2 Engagement Summary and Route-Level Comment Summaries
Fall 2022
- The region's bus service is good, but it could be better. 45% of survey respondents expressed that existing bus service is "very good" or "excellent"
- Fast, frequent, and reliable service are top priorities you told us that shorter wait times and buses that arrive on time are most important to your bus experience
- Inequities exist in reported walk distances and wait times customers of color and low-income customers reported in our survey having to walk twice as far and wait three to five minutes longer for the bus compared to white customers
Check out the full Phase 1 Engagement Summary for more info