Emergency Preparedness

Our Safety Initiatives

At Metro, your safety is our highest priority. We've taken several proactive steps to enhance security and improve emergency preparedness throughout the entire transit system. These efforts include:

Increasing the presence of Metro Transit Police officers and K-9 units systemwide
Utilizing a network of more than 30,000 security cameras on buses, trains, and in stations
Upgrading station lighting for improved visibility and safety
Displaying more prominent and accessible safety information for riders
Assisting customers facing mental or physical challenges are Crisis Intervention Specialists who help by connecting them with the right resources
Training our first responders on how to mitigate Metro emergencies

As our commitment to safety continues to evolve, customers can expect to see even more improvements throughout the system. Together, these enhancements are helping to ensure a safer, more prepared transit experience for everyone.

Know Your Risks | Metro's Safety and Security Metrobus and Metrorail

When you ride Metro, you can count on safety being one of our core values. We're constantly working to keep our stations, railcars, and buses clean, reliable, and well-maintained, while taking proactive steps to prevent and deter crime throughout the system.

Safety and Security FAQ Links

Be Prepared | Metro's Service

To ensure safe and reliable service, Metro has comprehensive plans in place to manage service interruptions. We're prepared to respond quickly across the system-from stations and rail yards to parking garages and bus facilities-so you can keep moving, no matter the conditions.

Real-Time Service Information
- View real-time service information at https://wmata.com/metropulseapp.
Inclement Weather Service Information
- During periods of severe weather, Metro may limit or curtail service for safety reasons. Review the information at https://www.wmata.com/rider-guide/weather/ to know what to expect.

Stay Connected and Informed | Metro's Alerts

The Metro Safety Community Toolkit provides additional recent and ongoing safety efforts with social media language and creative assets. Stay connected via the following socials:

X: @wmata, @metrorailinfo, and @metrobusinfo
Bluesky: @wmata.com, @metrorailinfo.bsky.social, and @metrobusinfo.bsky.social
Instagram: https://www.instagram.com/MetroForward/
Facebook: https://www.facebook.com/MetroForward
YouTube: https://www.youtube.com/user/MetroForward

Customer Service | Chat

Contact our Customer Care team via chat or phone at 202-GO-METRO (202-466-3876, TTY 202-962-2033), M-F, 7 am-8 pm; Sat-Sun, 8 am-8 pm. Automated information is available 24/7.
Visit wmata.com/contact for more details.

Metro Citizen Corp

Previously, this group worked with the Metro Transit Police Department to provide CERT members with a training program that taught them how to react to emergencies ranging from rail safety to identification of terrorist activity. The members were instructed how to help themselves and their fellow passengers while they wait for firefighters and police to arrive.

Community Emergency Response Teams (CERT)

Helps train people to be better prepared to respond to emergency situations in their communities. When emergencies happen, CERT members can give critical support to first responders, provide immediate assistance to victims, and organize spontaneous volunteers at a disaster site. CERT members can also help with non-emergency projects that help improve the safety of the community.